PM Primer: Conflict Resolution

Price of course: $79.00
Estimated length: 2 hours
Access Time: 90 days
Total PMI PDUs/Contact Hours: 2
  • Strategic & Business Mgmt: 1.25
  • Technical: 0.75

Course Description

This online course focuses on how project managers can resolve conflicts in a project setting. Any time you convene a group of people to work together as closely as project teams do, conflicts are bound to happen. Project team members will likely have different views, personalities, and work styles that may clash as project objectives and goals are pursued.

To ensure that projects achieve their goals and project teams reach their full potential, conflicts must be carefully managed and effectively resolved by skilled practitioners and key stakeholders. Project managers and team leaders must recognize the triggers that signal conflict and intervene as early as possible, to prevent problems from shifting focus away from work and to ensure that project participants interact professionally as they meet their responsibilities and execute their roles.


Learning Outcomes

  • Identify the stages of conflict
  • Recognize the structural differences that can cause conflict
  • Distinguish between different conflict types and apply strategies to resolve them
  • Describe how concern for oneself and concern for others interact to create different styles for dealing with conflict
  • Compare different negotiation styles and describe when each should be used
  • Demonstrate how power and BATNA can be used as tools during negotiations

Key Features

  • Expert-supported
  • Mobile-friendly
  • Accessible
  • Badge and credit-awarding
  • Games & Flashcards
  • Video content
  • Real-world case studies
  • Audio-enabled in app

Refund Policy

You may request a refund up to 5 days from the purchase date. The registration fee will only be refunded if less than 10% of the course has been completed. Completion percentage can be viewed on the Course Progress page from within the course.


Notes

Estimated time to complete: 2 hours

This course has an "Ask the Expert" feature, which submits your questions directly to an expert in the field you are studying. Questions are answered as quickly as possible and usually within 24 hours.

This course does not require any additional purchases of supplementary materials.

Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive IACET CEU credit. Learners will have three attempts at all graded assessments.

Project Management Institute, PMI, the Registered Education Provider logo, Project Management Professional, PMP, PgMP, PfMP, Project Management Body of Knowledge, PMBOK, PMI Agile Certified Practitioner, PMI-ACP, PMI Risk Management Professional, PMI-RMP, PMI-SP, PMI-PBA, the PMI Talent Triangle, and the PMI Talent Triangle logo are marks of the Project Management Institute, Inc.

Information in this course has been taken from A Guide to the Project Management Body of Knowledge, (PMBOK® Guide) — Sixth Edition, Project Management Institute Inc., 2017.

The following list outlines the PDUs you will earn for completing this course, based on the certification you have.

  • PMP®/PgMP®
    • Technical: 0.75
    • Leadership: 0
    • Strategic/Business: 1.25
    • TOTAL: 2
  • PMI-RMP®
    • Technical: 0.75
    • Leadership: 0
    • Strategic/Business: 1.25
    • TOTAL: 2
  • PMI-SP®
    • Technical: 0
    • Leadership: 0
    • Strategic/Business: 1.25
    • TOTAL: 1.25
  • PMI-ACP®
    • Technical: 0
    • Leadership: 0
    • Strategic/Business: 1.25
    • TOTAL: 1.25
  • PfMP®
    • Technical: 0
    • Leadership: 0
    • Strategic/Business: 1.25
    • TOTAL: 1.25
  • PMI-PBA®
    • Technical: 0
    • Leadership: 0
    • Strategic/Business: 1.25
    • TOTAL: 1.25