MindEdge Adds Manager’s Guides to Information Technology, Superior Customer Service
January 12, 2018
MindEdge has added courses focusing on best practices in the management of information technology and customer service. These self-paced courses are available on MindEdge.com and through selected training partners and institutions of higher education.
A Manager’s Guide to Information Technology
A Manager’s Guide to Information Technology helps managers develop a solid understanding of the basic concepts and technologies that they will encounter in the information technology
field. Topics of major concern to managers are discussed throughout the course and include big data, cloud implementations, and mobile computing. Learners will combine these with business concepts in order to better inform business decisions.
Examples of real-world cases involving IT security and other relevant topics are also incorporated to further expand a learner’s knowledge of IT. In addition, certifications and careers in IT are introduced with explanations of each in this crucially important field.
A Manager’s Guide to Superior Customer Service
Customers are vital to any organization, and world-class customer service can pay large financial dividends. A Manager’s Guide to Superior Customer Service explores the art and science of developing an optimal customer experience. The course includes games, exercises, quizzes, and video segments from customer service managers offering real-world advice. Brief case studies focus on tackling difficult customer service challenges.
Successful completion of either of these courses earns learners a MindEdge badge. This symbol of achievement, aligned with Mozilla Open Badges, can be stored in a learner’s Mozilla Backpack for sharing across career sites, social networks, and personal portfolios. More information on Open Badges can be found at http://openbadges.org.
MindEdge, a learning company based in Waltham, MA, provides leadership, management, communication, and educational solutions for organizations to help them meet their objectives.